LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health (Lisa Bannon/Wall Street Journal)

October 9, 2023

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Lisa Bannon / Wall Street Journal:

LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health — Artificial Intelligence is getting smart enough to express and measure human empathy. Here’s how the new technology could change healthcare …

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