Leadership | The exemplary service of a bank executive

Every week, The Press presents advice, anecdotes and reflections for leaders, entrepreneurs and managers.


The study

63%

Did you know that some of your employees are still embarrassed to announce that they are pregnant? According to Capterra’s most recent study, 19% of Canadian women surveyed said they felt uncomfortable announcing their pregnancy to their supervisor and 63% of pregnant employees were very or somewhat worried about their work. Moreover, women have mixed feelings about the image they reflect at work: 46% think they are less likely to be promoted and 39% assume that they are left out of projects because their colleagues consider they are too busy. The study also indicates that once they become parents, 66% of Quebecers must be absent from work from time to time in order to take care of their children and 29% more regularly. To support them, Quebec companies offer parents fairly flexible hours (72%), totally flexible hours (39%), daycare services (28%) or additional financial assistance (26%). Capterra, a software consultant, conducted the survey in January 2023.

The story

VeraBank’s exemplary customer service

As the world of finance shuddered with the collapse of Silicon Valley Bank, the majority of financial institution executives sent the same generic note to their clients that answered the most pressing questions, reports The New York Times. However, a bank general manager, Brad Tidwell, of VeraBank, gave his personal cell phone number to the 70,000 depositors of his institution who have approximately 4 billion US in deposits. In two days, he received 50 text messages and two dozen phone calls from customers asking to assure them that everything would be fine. Some told him that with so many emails received from banks filled with legalese to explain their financial situation, they just wanted a direct answer from him: was their money safe or not? “I told everyone that when banks fail it’s a big problem, but that doesn’t mean your bank has the same problems,” he told the New York Daily.

Source : The New York Times

The trend

Silent Leadership

The silent resignation caused a stir last year. Shortly after, some companies began to practice silent firing, that is, managers using passive-aggressive tactics to entice employees to leave instead of firing them, reports the American resource magazine. human SHRM. Then there were the silent hires: organizations were hiring contractors rather than full-time replacements. Silent promotion followed, you surely know, this practice of giving employees more work without providing a raise to compensate for the extra work. And the latest buzzword, silent leadership, is attributed to managers who don’t build rapport with their teams, leading to lower employee engagement. Why does the adjective silent make so much noise? According SHRMit is the result of the pandemic and the lack of communication that makes us do things on our own without communicating with each other.

Source: magazine SHRM

The board

Five IKEA actions for parity


PHOTO EVGENIA NOVOZHENINA, REUTERS ARCHIVES

IKEA has achieved near gender parity in key leadership roles.

IKEA has achieved near gender parity in key leadership roles: 14 out of 31 national CEOs (45% vs. 28% in 2012) are women and 56% (vs. 35% in 2013) of women are among senior retail management teams. How did IKEA succeed? In 2013, the company set a goal of achieving 50/50 gender balance within 10 years, and this priority was tied to performance metrics. Then, in the final list of candidates for a leadership hire, there must always be a male leader and a female leader. In 2021, IKEA moved to pay based on the value of a job rather than the ability to negotiate. The company reduced the “unexplained” gender pay gap in similar jobs from 8.04% in 2020 to 4.84% in 2022. Finally, bias training is given.

Source : Forbes

The event

Hire the pioneers of cyberspace

Despite all the rhetoric about the contribution of experienced workers to your company, you are still not convinced? Do you still think that employees aged 50 and over are not adapting to new technologies? Yet it is this generation that cleared the land of cyberspace. She had to work with anything but intuitive word processors, complex spreadsheets, frustratingly slow-processing computers, and the paleolithic internet. On Wednesday, March 29, the “Skills don’t have an age” platform presents the forum “Attracting and retaining experienced workers”. The event takes place online and in person. Why should you bet on employees aged 50 and over? What can you do to recruit and retain them? Should collective agreements evolve to better integrate them? Several speakers from different backgrounds will come and discuss it with you.


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