a study shows the spectacular boost to productivity in companies

Scientists from the famous American University of Stanford and MIT the Massachusetts Institute of Technology have carried out an experiment which is a first: monitoring for one year the performance of 5,000 employees of a company providing customer service by telephone, based mainly in the Philippines.

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They sought to find out if these employees were more productive if they were provided with generative artificial intelligence, such as ChatGPT – in this case a tool specially designed for this company. It is therefore, according to the researchers, the very first experiment live of the effects of artificial intelligence on real work.

First result: a boost to productivity. The 5,000 employees were divided into two groups: the first benefited from artificial intelligence, the second did not. The researchers then measured their productivity based on metrics such as how quickly the problem was identified and solved, and the percentage of problems solved.

New employees adapt to AI

First conclusion: the contribution of artificial intelligence boosts average productivity by 14%. With certain types of employees benefiting more from artificial intelligence than others. It is often believed that low-skilled employees are the first to be threatened by the introduction of artificial intelligence in the workplace. However, according to this study, it is precisely the least qualified workers who have benefited the most from this tool. They completed their work on average 1.35 times faster than usual, without AI support.

Novice workers matched experienced employees. This is one of the other surprising conclusions of the study: employees who had less than two months of seniority obtained, with the help of artificial intelligence, results as good, or even better than those who were who had been with the company for six months, but had not benefited from the help of AI. Be careful, however: up to 18% of jobs in the world would be threatened, according to a report by the Goldman Sachs bank published in March. First concerned: executives and administrative positions.