Addition of staff, advanced opening hours, services on weekends: the SAAQ will deploy a series of solutions on Monday to reduce waiting times in its branches.
“I asked that Quebecers no longer wait outside, and that the service be of quality everywhere,” Transport Minister Geneviève Guilbault said on Twitter on Sunday.
A total of 150 additional employees will be gradually assigned to branches with high traffic.
Depending on the number of visitors, the opening hours will be brought forward in the morning and extended at the end of the day. Services will also be offered by appointment on weekends.
In addition, the daily reception capacity of each service center will be published on Monday on the SAAQ website. Self-service digital kiosks will also be added in branches.
An unacceptable situation
The transition to the SAAQclic platform is experiencing some hiccups and forcing customers to line up at the various points of service.
Visibly irritated, Prime Minister François Legault said Friday that he was “not at all satisfied with what is happening at the SAAQ”. “The current situation is unacceptable and I have asked that it be corrected quickly. »
Launched on February 20, the SAAQ’s digital platform should allow customers to carry out most transactions remotely and avoid trips to service points.
The objective was to be more efficient and facilitate the renewal of the driving license, the payment of the registration or the making of an appointment for a driving test, for example.
Authenticate more easily
To facilitate the creation of an online SAAQclic account, it will be possible to obtain your notice of assessment number by telephone rather than by mail. This number can also be obtained by contacting Revenu Québec.
As of Monday, March 13, in seven branches, only two pieces of identification instead of four, namely the health insurance card and the driver’s license, will be required for authentication. Customers having difficulty authenticating can call Services Québec at 1 877 644-4545.
Due to technical problems reported by dealers, 15 additional employees will answer calls to provide support. An e-mail box will also be dedicated to reporting difficulties encountered and a web page will report on technical problems that have been resolved or are being analyzed.
With The Canadian Press