when the installation becomes chaotic for users

Cédric Bernstein, 37, bought his apartment in 2022. But impossible to live there, because of the lack of connection. Despite the fiber optic connection, he cannot use his telephone or his television. To work, he had to return to his parents, while paying bills. His operator promises him reimbursement once the line is repaired, without saying when. All the inhabitants of his residence have a problem with fiber. The journalists of France 2 find three busy technicians on the post: a first mandated by an operator, two other subcontractors.

A bill to fight the scourge

To remedy this problem, the Senate tabled a bill, with several provisions: after 5 days without Internet, payment is suspended; after 10 days, compensation begins to be paid; beyond that, termination can be done free of charge. The operators do not agree with this proposition. In France, the “Very high speed” plan provides for the connection of the entire territory to fiber by 2025.