According to a consultation with delivery people, only 16% of victims of discrimination contacted management. Uber Eats would like to encourage them to lodge a complaint.
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Since the summer of 2021, and the fed up of delivery people in the face of racist attacks, the Uber Eats platform has set up an anti-discrimination button available on its application. Among the 30,000 delivery people who responded to a national consultation at the end of last year, 34% admit “have already suffered discrimination during their delivery activity”. Violence that 73% of them admit not having brought up. An undervalued figure according to Uber Eats. “We believe that there is a phenomenon of under-declaration and complaint”confirms Wednesday August 31 the group contacted by franceinfo.
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Only 16% of delivery people, victims of discrimination, have indeed contacted the management, via “the anti-discrimination button but also the classic help section of the application, the chat-in or with city managers”, specifies Uber Eats to franceinfo. In the end, 11% of them went through with the process and filed a complaint.
To increase this figure, the group now offers to cover part of the legal support. The aid will be capped at 5,000 euros. An envelope which includes: bailiff, findings, experts and lawyer’s fees incurred, specifies a press release from Uber Eats this Wednesday.
As for the profiles of the aggressors, this is “63% of customers, 37% of partner restaurants, 21% of people on the street and 20% of other delivery people”, specifies the group to franceinfo. Profiles on the application have indeed been deleted following these attacks, but the group refuses to communicate the figure.