One particularly shocking scene was captured on video showing a disabled woman forced to crawl down the stairs of a London Underground station because of a broken elevator.
The frustrated passenger filmed herself struggling at Dalston Junction station in north-east London after arriving late Thursday night by train.
The footage shows staff giggling as Jennie Berry, 29, who uses a wheelchair in her daily life, was forced to drag her own feet up the steps.
To make matters worse, a technician announced that he had restarted the elevator just as Ms. Berry reached the top of the stairs.
Ms Berry, who was trying to get to her hotel outside the station during a visit to the English capital, said she had been particularly annoyed by the way Transport for London staff had treated her, reports the Daily Mail.
Photo taken from Instagram | wheelie_good_life
The audience only appeared three steps from the top of the stairs. A man wearing a high-visibility orange jacket came to inform Ms. Berry that the elevator had been broken for a month, adding: “You didn’t know?”
Photo taken from Instagram | wheelie_good_life
After being informed that the elevator had been repaired, Ms Berry heard the man joking with a colleague: “She’ll be happy now.”
Ms. Berry strongly deplored the situation.
“As a person in a wheelchair, I am not the first to have this happen to and I certainly won’t be the last. “Things must change quickly for disabled travelers,” she said.