The Société de l’assurance automobile du Québec (SAAQ) wishes to inform its customers that an action plan aimed at improving its customer service, in particular by reducing waiting times in its branches, will be implemented as of Monday, March 6.
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The organization announced new measures in a press release on Sunday. Among the measures taken, we can count the addition of 150 additional employees gradually assigned to the branches; longer opening hours, on a daily basis, depending on the number of visitors; services by appointment on weekends; the reception capacity available to the public on the website; new self-service digital kiosks; and an interactive map to locate the nearest service point. The assistance telephone number for the SAAQclic platform is 1 833 466-1322.
The Government Authentication Service will also be improved. To facilitate the creation of an SAAQclic account, when registering online, it will be possible to obtain your notice of assessment number by telephone rather than by mail. This information can also be obtained by contacting Revenu Québec.As of March 13, the authentication process will be simplified in seven SAAQ branches and will thus be carried out using two pieces of identification instead of four, or health insurance card and driver’s license.
Customers having difficulty authenticating themselves are invited to call Services Québec at 1 877 644-4545.
Due to the technical problems reported by the dealers, in addition to a major update of the SAAQclic Merchants portal carried out this weekend, 15 additional employees will answer calls to offer support, an email box will be set up to report the difficulties encountered, and a web page will report the technical problems solved or being analyzed.
The SAAQclic platform once again wishes to assure its customers that its teams are “working tirelessly to restore the situation as quickly as possible”.