Opened on August 8, the Fnac Darty repair workshop in St-Pierre des Corps was inaugurated on Monday morning. Inside this workshop of almost 8,000 m2the products will be repaired or resold for a second life.
The principle is simple: a problem or a breakdown with your product, just contact the after-sales service. The product can be dropped off at the nearest Darty/Fnac. Then it is sent to the workshop and the technician gets in touch with the customer. Most of the time, it is a question of a bad use of the product, the technicians then provide at the same time tips for better use.
More than half of the products supported by the repair space is the small appliance (PEM). And besides, the shelves of the PEM workshop are filled with coffee machines, irons, blenders, but also a lot of vacuum cleaners. And like a doctor with his patient, Yannick, a technician, examines one of them, “I check the trouble symptom. We check the customer’s statements and then afterwards, we try to diagnose the breakdown. Then we see what we can do. If we change the part or if the device is not repairable, we simply exchange.“
© Radio France
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Laurette Puaud
Half of France
The products waiting their turn in the aisles all come from western half from France. Olivier is responsible for the small electrical appliances workshop, “it represents 180 Darty stores__. And for some time, 60 Fnac stores extra. That’s a lot of interventions!”
In addition to a large space for repairs, this type of workshop is promising for the recruitment. This is also the objective of the company, which created the “tech academy” to train future employees. Vincent Gufflet is the director of services and logistics for the Darty Fnac group, “we have a surface which is, which is large, very large and which will gradually fill up, both with a lot of products and also with collaborators. We are 120 tomorrow, in a few months we will be 150 on this site. It really is a job with a future.__”
© Radio France
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Laurette Puaud
The president of the Center Val de Loire region François Bonneau was present to inaugurate this workshop. For him, it is a model for the future, “we can go in a more virtuous society who pays attention to the environmental impact. But doing it in a central place like Touraine is something that goes in very good directions. So it’s interesting. It shows the direction in which we must go. We need to change the development model.”
With a capacity of 220,000 devices repaired per year by 2025the Saint-Pierre-des-Corps workshop is the largest and most modern in France.