(Montreal) The 811, the number that combines the Info-Santé and Info-Social lines, includes a new service since Monday: the front-line access counter.
Posted yesterday at 11:49 p.m.
The Department of Health and Human Services made a brief announcement on its website.
“From now on, by dialing 811, you will have access to three services: Info-Santé by dialing option 1, Info-Social by dialing option 2, and the Frontline access counter by dialing option 3 “, can we read.
The first-line access window (GAP), whose deployment began earlier this year, is intended to be “the single entry point for patients without a family doctor,” the ministry said in May.
Digital GAP is also available. Using a questionnaire, the website directs the person to the appropriate resources.
However, the website does not offer appointment scheduling. He suggests, depending on the case, calling 811, consulting his pharmacist or other services, for example.
The digital GAP can provide information on refilling a prescription, obtaining a form, family planning, mental disorders, specimens, testing for sexually transmitted and blood-borne infections (STBBIs), vaccination as well as flu, cold, COVID-19 and gastroenteritis symptoms.