The Auditor General of Quebec has triggered an audit on the deployment of the digital platform of the Société de l’assurance automobile du Québec, SAAQclic, which experienced numerous failures during its launch in winter 2023.
On its website, the office of the General Auditor, Guylaine Leclerc, offers a contribution form for an audit concerning “SAAQclic and its components”.
In this form, the population is invited to provide a description of the events they experienced in connection with the deployment of SAAQclic, which has already been described as a “fiasco” by the Minister of Cybersecurity and Digital Affairs, Éric Caire.
The publication of the report related to this audit is currently scheduled for winter 2025, but the schedule can always be modified, recalls the Office of the Auditor General.
The newspaper The sunin Quebec, was the first to reveal the existence of this audit by the Auditor General, Friday morning.
Launched in February 2023, SAAQclic was presented as a platform that would allow customers to carry out most transactions online, including renewing a driving license, paying for registration or making an appointment for an examination. driving, among other things.
Its launch, however, was fraught with pitfalls. The SAAQ service centers, among other things, had to be closed for two weeks to allow the transition, which led to long queues when they reopened.
Last fall, the president and CEO of the SAAQ, Éric Ducharme, revealed that the bill for the mess in the digital transition exceeded $41 million. This amount notably included the hiring of 465 people, representing an expenditure of $28 million on an annual basis, as well as $6 million in overtime.
Mr. Ducharme took office last April, when his predecessor Denis Marsolais was dismissed from his position by the council of ministers in the wake of the SAAQclic fiasco.