Sacred misadventure at the Marseille-Saint Charles station on Tuesday evening, where the travelers of the Intercités Bordeaux-Marseille n ° 4659 (late by an hour and a half), received a fine of 140 euros for having boarded a TER as advised them the SNCF a few hours earlier.
A hedge of controllers on the quay
It all starts in the afternoon. Intercités Bordeaux-Marseille No. 4659 is an hour and a half late. This is the correspondence of Frédéric, 66 years old. In its train, the SNCF advises so to all passengers in his situation instead take TER n°876542 to Marseille. Before boarding, Frédéric asks the controller if despite her Intercités ticket she can take it: he is told yes. Once on the way, we check our ticket again: no problem. But when the train doors open in Marseille, a row of controllers waiting Frédéric and the others to verbalize them. Reason given: his Intercités ticket does not allow him to take a TER.
“We were really guilty people and we were almost pushed around!”
“We were really guilty guilty people and we were almost pushed around!“says the traveler. “It’s true that I got a little annoyed saying: now the jokes are over, you’re going to let me pass” recognizes Frédéric, “and there, a hedge of cops rises”. Impossible for the moment to know the number of passengers in his situation but “I heard people screaming so much that I knew I wasn’t alone“explains the 66-year-old traveler.
Investigation in progress at the SNCF
“Not only will I claim cancellation but also compensation“assures Frédéric, given the lack”politeness and respect for the traveler“of which she was a victim.
We contacted the SNCF which “conducts investigations“. The reason for the verbalization is valid we are told, (an Intercités ticket no longer allows you to take a TER today), but if “a deficiency“in the communications of the agents is noted, explains the SNCF, the customers will be compensated.