Etiket: customer
Air Canada at the back of the pack for customer satisfaction
(Montreal) Air Canada ranks behind most other major North American airlines in customer satisfaction, with airfares a particularly sore point, according to a new survey. Posted at 4:19 p.m. Christopher…
IN PHOTO | Customer returns 2002 television to Costco
A Costco member went viral after bringing a very large television purchased in 2002 back to the store. An image shared by a Reddit user shows the massive screen mounted…
Personal information leak: Giant Tiger customer data was compromised
The personal data of Giant Tiger store customers was compromised during a “security incident” believed to be linked to one of its suppliers, according to the retailer. “Following an incident…
Giant Tiger | Customer data compromised during an “incident” with a supplier
(Ottawa) Giant Tiger announces that the contact information of some of its customers was compromised during an “incident” linked to a third-party supplier it uses. Published at 11:33 a.m. Spokeswoman…
Furious drug dealer gave a beating to a customer who refused to pay for a small amount of coke
Flanked by hooded accomplices, an angry drug seller delivered a harsh beating to a customer who wanted to avoid paying him for a small quantity of cocaine. • Read also:…
Goodfood bucks the trend by increasing its active customer base
Montreal-based online meal solutions provider Marché Goodfood is beginning its new financial year by reversing a negative trend that has persisted for 24 months. The number of active customers just…
No customer slept in front of this business offering Boxing Day sales
The traditional day of Boxing Day sales did not result in queues in front of an electronic products store in Montreal, where no customer spent the night in front of…
Rivière-des-Prairies | A restaurant targeted by gunfire, a customer injured
(Montreal) A restaurant was the target of gunfire Thursday evening in Montreal, while customers were there. Posted at 6:15 a.m. Calls were made to 911 around 11:30 p.m. for shots…
Customer relations | The civility crisis in retail
A customer who threatens to wait for a cashier at the end of his shift, who aggressively bangs on the counter to show his displeasure or who harasses a store…
Airbus A220 | A loyal customer buys 30 more copies
Latvia’s national carrier airBaltic will become the largest European customer of the Airbus A220 by ordering 30 additional aircraft. The European aircraft manufacturer, however, still has work to do in…
Montreal and Toronto airports dead last in customer satisfaction
Toronto and Montreal airports found themselves at the back of the pack in the race for passenger satisfaction this year, according to a JD Power study. The study ranks Toronto…
He was waiting for a call from TD customer service, he was a fraudster on the phone: $18,000 lost
A Brossard man has been trying in vain since last November to get $18,450 reimbursed by TD, lost at the hands of a fraudster who pretended to be a customer…
Cyberattack against Suncor | Hackers gained access to Petro-Canada customer data
(Calgary) The cyberattack that affected Suncor Energy and its chain of Petro-Canada gas stations has allowed hackers to access certain data of its customers, the oil company said Thursday. Posted…
Murder in a Dix30 pizzeria: acquitted of killing a customer in a restaurant
The Laval resident accused of having committed a murder in a crowded pizzeria in Dix30 finally succeeded in casting doubt in the minds of the jury, who ultimately acquitted him…
Customer Service Employees | Telus launches voluntary departure program
(Vancouver) Telus said Thursday it launched a voluntary departure program for a large group of its employees and said it expects several hundred of them to accept its offer. Posted…
Rogers to bring 300 Shaw customer service jobs back to Canada
(Toronto) Rogers Communications announced Monday plans to bring about 300 customer service jobs back to the country from Shaw. Posted at 11:13 a.m. The positions will be located in call…
Privacy Breach | Tesla sued for sharing customer camera footage
(New York) Tesla is the subject of a collective complaint for invasion of privacy, in particular following revelations about employees internally sharing sensitive images taken by cameras installed on brand…
REPORTING. Anti-theft devices, customer behavior and “augmented cameras”… Faced with inflation and the increase in thefts, supermarkets are getting organized
Thefts of food such as meat and vegetables have increased with rising prices. Supermarkets are equipped in particular with so-called augmented cameras to fight against the phenomenon. Pilfering on the…
Three other measures to resolve the customer service crisis at the SAAQ
The computer mess at the Société de l’assurance automobile du Québec (SAAQ) has prompted the Quebec government to put three measures in place to avoid customers having to wait long…
The SAAQ deploys solutions to improve its customer service
The Société de l’assurance automobile du Québec (SAAQ) wishes to inform its customers that an action plan aimed at improving its customer service, in particular by reducing waiting times in…