(Toronto) Rogers Communications was hit by a widespread network outage that left many customers without mobile and internet service Friday morning, in addition to causing problems for police and broadcasters.
Posted at 8:49
Updated at 10:15 a.m.
A notice on the Toronto-based telecommunications company’s website said the outage affected both its wireless and home service customers, in addition to phone and chat support.
“We are aware of the outage of our networks and our teams are fully committed to restoring all of our services,” Rogers said on Twitter.
When asked what caused the outage, how many customers were affected and when service could return, Rogers spokeswoman Chloe Luciani referred The Canadian Press to the message on Twitter.
The company promised to share more updates as they become available, adding, “We know how important it is for our customers to stay connected. »
In the aftermath of the outage, police in Toronto and Ottawa warned that connection issues could impact 911 service.
“If your call fails, please try again or call from another landline or cell phone,” Ottawa police wrote on Twitter.
CBC Radio, in Kitchener and Waterloo, reported that the outage affected its programming on Friday morning.
“The listeners of Morning Edition will hear Metro Morning today. We will find you as soon as possible, ”it was said.
On Twitter, Service Canada wrote that “the power outage at Rogers is affecting some call centers and offices, including passport offices.”
Downdetector, a website that monitors outages, says people started reporting issues with Rogers’ service around 4:30 a.m., and by 7 a.m. there were 20,000 issues.
Customers in Toronto, Kitchener, Moncton, Ottawa and Mississauga made the most reports on the website, with 45% reporting a total outage, 29% reporting mobile internet issues and 26% reporting fixed internet problems.
Last year, the company suffered a massive outage caused by a software update that left customers without service.