An independent report into the 2022 Rogers outage says better safeguards and alternate communications channels could have allowed the company to prevent the problems from occurring, or at least end them sooner.
The report submitted to the Canadian Radio-television and Telecommunications Commission (CRTC) states that since the outage, the telecommunications company has implemented the necessary changes to address the cause of the outage and improve network resilience and reliability.
In a separate letter posted on its website Thursday, the CRTC confirmed that Rogers had also implemented all of the report’s additional recommendations.
The report says an error by Rogers staff during the sixth phase of a seven-part network upgrade process caused a flood of data to crash into core network routers.
Once the outage occurred, the report argues it was prolonged in part because Rogers staff did not have backup connectivity from other service providers and therefore could not communicate with them.
The outage that occurred in the early morning of July 8 two years ago lasted more than 24 hours and affected more than 12 million customers.