During his press review on Monday, Paul Arcand reacts to an investigation by Coops de l’information concerning the difficulties of reaching, by telephone, the customer service of the Société d’assurance automobile du Québec (SAAQ) .
For three weeks, from August 27 to September 13, the investigation team made calls Monday to Friday at different times of the day. Of the 30 appeals, 24 ended in failure.
They discovered that it is impossible to speak to a human being at the SAAQ […] An obstacle course. And what’s special, among the tests that have been done, is that you can wait a long time on the line and bam! It hangs up […] It’s better than it was, but it’s still a regular mess at the SAAQ.
Paul Arcand
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