more than 12,000 complaints received by the CNIL in 2022, down but still high

The National Commission for Computing and Liberties (Cnil) received 12,193 complaints in 2022, a number down 13.8% compared to 2021 “but still high“, according to its annual report revealed exclusively on Tuesday May 22 by the antennas of Radio France. “As every year, the vast majority of complaints are related to the problems encountered by users in their digital daily lives”indicates the CNIL, specifying that “the organizations targeted are mainly from the private sector“.

>> Digital: the Cnil has a new service dedicated to artificial intelligence

Among the complainants, 1,512 have difficulties accessing their data processed in the context of commercial and labor relations, 850 report commercial solicitations by email, SMS or telephone, 663 believe that they are the subject of unlawful surveillance at work, and 400 challenge a bank record, in particular in the Banque de France loan repayment incident file.

The Cnil has obviously also received many complaints related to the use of the Internet. More than 300 complaints relate to cookies and other tracers and 272 others report a refusal of delisting. Among the latter, 8% relate to requests for deletion of content concerning press articles published online.

When it comes to a refusal of delisting on the part of Google, the CNIL ensures that it manages to obtain it “in the vast majority of cases“after discussion with the company.