To be expected, the SAAQ bet all its hopes on a new system, without having put it to the test before and without keeping the old way of doing things in plan B.
Imagine a company that would do the same to serve its customers! She wouldn’t survive, her competitors would make short work of her carelessness.
But why are our governments doing exactly the wrong thing?
Maybe it’s a question of the competence of managers, because when it comes to technology workers, we’ve learned from implementations over the past 40 years. There should always be a plan B and even a plan C.
Perhaps also, as with the Phoenix payroll system, politicians are demanding to cut into the implementation schedule and deliver the planned savings as soon as possible.
Without knowing the file, it is also possible that a call for tenders was poorly put together. With the Quebec government’s policy of dictating in the finest detail the solution to be produced, the government can only endure the effect of its slightest error. However, it is possible for the customer to request the best solutions and not to oblige himself to create one without too much experience of the thing.
In short, it suffices to see how large companies manage to make good use of information technologies and to profit from them.
How many fiascos will it take before our rulers finally learn not to waste our dollars and manage better?
To see in video