This guide outlines the process for submitting a retirement application through two methods: online via the Agirc-Arrco website or by scheduling a meeting with a retirement advisor. It details how to access your personal account using FranceConnect, contact Agirc-Arrco through their headquarters or social protection group, and communicate via phone or email. Additionally, it explains the steps for reporting a death and requesting a survivor’s pension from the retirement fund.
How to Submit Your Retirement Application
As an executive or non-executive, you have two convenient options to submit your complementary retirement application:
- Utilize your personal account on the Agirc-Arrco website to apply online;
- Schedule a meeting with a retirement advisor by calling 0 970 660 660 (available Monday to Friday from 08:30 to 18:00).
Accessing Your Personal Account on Agirc-Arrco
Navigating to the Agirc-Arrco Website
Start by visiting the Agirc-Arrco website. Once you’re there, click the purple “Login Personal Space” button located at the top right corner. You’ll log in using FranceConnect by selecting an organization where you already have credentials, such as Health Insurance.
Logging In with FranceConnect
To proceed, sign in using your Ameli account, which requires your social security number and confidential code. It’s a straightforward process. If you haven’t set up your personal space yet, follow the same steps to create one promptly.
Contacting the Agirc-Arrco Complementary Retirement Fund
Visit Their Headquarters or Local Agency
The headquarters of Agirc-Arrco is situated at 16-18 rue Jules César, 75592 Paris Cedex 12. This address is mainly for registered mail regarding disputes. Alternatively, there are Agirc-Arrco advisory agencies across France. To find the nearest one, simply provide your department. It’s recommended to book an appointment online or via phone before visiting.
Reach Out Through Your Social Protection Group
To contact Agirc-Arrco, you can connect with the social protection group associated with your complementary retirement fund. This group manages your retirement file and disburses payments. Check if your group is among the following:
- AG2R La Mondiale,
- Malakoff Humanis,
- Professional Retirement Alliance (Acrica, Audiens, B2V, IRP Auto, Lourmel, Pro BTP),
- Klesia,
- Ircem,
- Apicil,
- Crc,
- Cgrr,
- Ircom,
- Btpr.
If unsure, check your bank statement for transactions from your complementary retirement; the issuer’s name will be listed. Alternatively, you can find this information on the Agirc-Arrco website, along with contact details.
Phone Communication with Agirc-Arrco
If you need assistance with your career, retirement details, or any procedures, you can easily reach out to an advisor. Just dial the dedicated non-premium number, 0 970 660 660. Advisors are available from Monday to Friday, 8:30 am to 6:00 pm. To avoid long wait times, try to refrain from calling between 9 am-12 pm and 2 pm-4 pm.
Emailing Agirc-Arrco
Using Your Personal Space for Email Correspondence
All members, whether retired or currently employed, can send messages through the contact page of their personal account. A correspondence module is available to help you submit your inquiries and attach relevant documents.
Completing an Online Form for Email Communication
Alternatively, you can send an email through an online form. Just specify your reason for contacting them:
- Consult an advisor;
- Need help with website navigation;
- Contact the mediator;
- Report a death of a loved one;
- File a complaint…
Next, provide the following details:
- Your first and last name,
- Your date of birth,
- Your email address,
- Your social security number.
Finally, compose your message.
Reporting a Death to Agirc-Arrco
Requesting Survivor’s Pension from Retirement Insurance
When reporting the death of an Agirc-Arrco pension beneficiary, the spouse or family members must submit a death certificate to the deceased’s retirement fund. Using the “Request my survivor’s pension” service available online through Retirement Insurance, your request will be forwarded to all relevant retirement schemes, including basic and complementary (Cnav, MSA, Agirc-Arrco, Ircantec, etc.). Here’s how to proceed:
- Log into your personal space,
- Have the social security number of the deceased,
- Fill in the required information,
- Attach all necessary supporting documents for your request.