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Video length: 7 min
Troubleshooting, water leaks… It is not uncommon to need a craftsman for repairs or work. But how do you know who to trust? The France Télévisions teams investigated to find the best way to avoid scams.
In Seine-et-Marne, Thierry, a father, has bitter memories of his craftsman, hired to renovate his entire house. Poor workmanship was found, and the workers deserted once the 90,000 euro deposit was paid. Like many, Thierry and his wife found their craftsman via an online advertisement. But many distribute their own advertising leaflets in mailboxes, claiming to be recommended by public services.
To find a trusted craftsman, you must first look for one near you in the directories available on the internet, taking care to check the reviews.
But beware of fake reviews: “If out of 400 reviews, […] “It’s just praise”you have to be careful, warns Abdelkader Rahal, manager of a plumbing company. Several platforms are now banking on trust by playing on competition and pushing prices down. It is also advisable to check on the business register whether the company really exists.