how to better supervise teleconsultations to avoid excesses?

Consult your doctor remotely, behind a screen. With Covid-19, for many French people, teleconsultations have become a reflex: more than 18 million were carried out in 2020, and 12 million in 2021. Success also attracts some abuses and abuses, which Health Insurance wishes to regulate . In his medical office in Massy (Essonne), Dr Arnaud Saada encourages his patients to come face-to-face. Much more effective according to him, for a complete examination. He only carries out 6% of his consultations remotely. “I look at the pattern, and from time to time I convert to consultation, when the pattern does not seem appropriate to me”he said.

On the internet, some platforms offer work stoppages by answering a simple questionnaire. So, to limit the excesses, the government and the Health Insurance decided to change a few rules. From now on, online consultations are no longer fully reimbursed: they are reimbursed up to 70%, like traditional consultations. These appointments should not exceed 20% of care procedures for each doctor. Since the beginning of the year, more than 7 million teleconsultations have been carried out.