(Toronto) Sunwing on Thursday issued an apology to passengers impacted by operational difficulties due to winter storms over the holiday season, saying “the majority of our customers were able to enjoy their vacation with little disruption.”
In a joint statement, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado said they were “deeply sorry to have disappointed our customers.”
Executives said they regretted that the company had not “met the level of service that Sunwing customers have come to expect.”
Hundreds of passengers have been affected by Sunwing delays, which began to pile up when the company began canceling flights Dec. 22 due to weather conditions.
Some customers have been stuck for days in tropical destinations amid a wave of cancellations, winter storms and an outage of the airline’s digital communications service.
The company says it has completed all recovery flights related to holiday disruptions and said it has an action plan in place to resolve technical issues, including flight alert notifications and communication flow with carriers. clients.