Ferrero apologizes to its consumers

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FRANCE 2

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PLMonnier, F.Vallet, B.Six, L.De Pavant, J.Jonas, A.Sarlat, O.Labalette, G.Mazaniello, P.Brame – France 2

France Televisions

Faced with the product scandal Kindersome ask if the Ferrero group did not ignore a situation she was familiar with. In this context, the group has apologized and is trying to reassure customers.

Saturday April 9, on the shelves of hypermarkets and behind the scenes in the reserves, all the products Kinder have been removed. A hypermarket is preparing to destroy 15,000 euros worth of Kindera third of Easter chocolates, after recalls for the risk of salmonellosis. When you see that, it’s shocking. It’s still the life of the children”observes a customer, who does not want to eat chocolates again Kinder. Since Friday April 8, five categories of chocolates Kinder are recalled, regardless of their expiry dates.

They were made in a factory in Belgium which is now closed, after dozens of cases of salmonellosis. The parent company of KinderFerrero, recognizes failures and apologizes to all its consumers. For Karine Jacquemart, director of Food Watchthere is a problem of control coming from the manufacturers themselves. “The company if it does not have deterrent sanctions, it will have more interest in not saying that there is a problem, favoring the economic aspect rather than revealing that there is a risk for health”she describes. In the meantime, the customers concerned can be reimbursed in the form of vouchers, by contacting the group.

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