Tired of that buggy, lagging desktop computer? You are not the only one. A study shows that more than half of employees face IT problems. Concerns that can lead them to consider leaving their business.
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We spend most of our time in front of our screen, even more teleworking. All the more reason to have equipment that works well. However, this is obviously not the case for everyone, according to a study produced by the start-up Fleet and carried out by Harris Interactive, published Wednesday, November 10. According to this survey, 55% of employees are confronted with problems related to their computer equipment.
It is first of all the slowness, in 20% of cases, followed by the weight of the material, 16% and finally the screen which is too small, for 15% of the people questioned. The number one problem is therefore slowness, and respondents – this is executives – estimate that they lose an average of 26 minutes of work per week due to slowness and bugs.
Small incidents that can have big consequences since for an overwhelming majority of respondents, 86% exactly, more than eight out of ten, IT equipment can have an impact on their feeling of valuation by the company. If she doesn’t give me high-performance equipment, then she doesn’t really care about me. Why stay? 58% of respondents believe that the performance of their work computer can have an impact on their decision to stay or leave the company. An issue that is present from the start: more than one in three employees say that their equipment was not ready when they arrived in the company. For half of them, it affected the image they had of it.
With the rise of teleworking, the quality of equipment is even a top concern. Computer problems come second among the difficulties encountered in teleworking. The first concern remains the separation between private and professional life. But rowdy computers and poor quality links are just behind, for nearly a quarter of those surveyed.
Faced with these difficulties, two-thirds of the people questioned ask their employer that there is someone, or at least a platform, to solve their IT problems directly. This is not always the case in the smallest structures.