Doctolib will refuse to take patients’ bank fingerprints

Paying five euros when a doctor’s appointment is not canceled by leaving a bank imprint on professionals or platforms: the measure divides many French people. Doctolib has already announced that it will refuse to take patients’ bank fingerprints. For the platform leader, the measure could hinder access to making appointments for people already far from the healthcare system.

Implementation hoped for from January 2025

The Maiia appointment platform, used by five million patients, agrees to collect patients’ banking fingerprints, but this does not, according to it, solve all the problems. “What will be the most difficult is to assess the impacts in administrative management for practices that do not have appointment platforms”, estimates the general director of Maiia, Benoît Garibal. According to Maiia, 50% of firms do not use the platforms. The government should soon specify the terms of application of the “rabbit tax”, which it hopes to put in place from January 2025.