Technical problems, slowdowns, glitches on the web… not to mention the two-hour queues in places… the resumption of online services by the Société de l’assurance automobile du Québec (SAAQ) after a month of paralysis is often done in chaos Monday.
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Since January 26, many services have been suspended due to a major system update.
However, yesterday, from the first minutes of the launch of the brand new site, we experienced “small technical problems”.
Some time later, the SAAQ indicated that its site was working, but that the platform was “not immune to certain slowdowns”.
Image provided by the SAAQ.
“As in any new system, break-in to be expected, but we are evolving”, reacted on social networks the Minister of Transport, Geneviève Guilbault.
hours of waiting
Yesterday morning, in front of an office of the SAAQ in Longueuil, the wait was long for Robert Carlson, who came to settle a file.
“I’ve been here for an hour,” denounced the man, forced to wait standing, outside, in the cold. “It’s long, long, long,” he added.
At an office a few miles away, clients often came out with tense faces.
“I made an appointment over the phone. I arrived here to be told that my name was not in the system”, sighed Albert Pierre Lomanga, factory worker, caught at the exit of the center.
“It’s a big mess. They have to organize their system,” he lamented.
- Listen to Yasmine Abdelfadel’s interview with Dave Leclerc, Vice President of Marketing and Road Safety Strategies and Employee Experience on QUB-radio :
For his part, Aghiles Meziane even had to go to three SAAQ offices, namely that of Longueuil, Brossard and that of La Prairie to renew his license, without success.
BETTER IN QUEBEC CITY
While on the South Shore the wait was endless, the situation was better in Quebec.
Patience was still required as SAAQ customers had to take time off from work to renew their driver’s license in person, despite the launch of new online services.
“My deadline for renewing my license is today. I took no risk. I came in person. I took the day off this morning and I’m working this afternoon. It has to be fixed here. I work on the road. If I don’t have a permit, it’s not going well,” said Elsie Kirouac.
Extended hours
Joined by The newspaperSAAQ spokesman Gino Desrosiers said centers may soon extend their opening hours to 6 p.m. to accommodate customers.
Asked about the dissatisfaction of motorists, he said he understood that such situations can “angry people”.
Incidentally, the SAAQ spokesperson confirmed that his teams had had to put out fires during the day to put the system back on track.
“There were problems during the day with the payment,” he concluded.
– With the collaboration of Diane Tremblay and Antoine Lacroix