Rogers Communications announced Sunday the measures it will put in place to improve its network and ensure that a future outage does not cause as much damage as that of the beginning of the month.
The widespread outage on July 8 affected millions of users. ATMs were out of service, shutting down the Interac payment system. More concerning, it was impossible to call 911 in some Canadian cities.
“It must be possible to call the 911 emergency service at all times,” admitted Tony Staffieri, president and CEO of Rogers Communications in a written statement released Sunday.
In this sense, an official agreement has been concluded with the other providers to automatically transfer calls from the 911 emergency service to other telecommunications networks, in the event of a breakdown. “I believe this is the responsible way to act for the good of all Canadians,” says Mr. Staffieri.
The president of Rogers Communications indicates that he will physically separate his wireless and Internet services to ensure that customers no longer experience a breakdown of both wireless and Internet services.
Additionally, the Canadian company is committing to invest $10 billion over the next three years to improve its services, including doing more monitoring and testing as well as increased use of artificial intelligence.
Rogers Communications partnered with technology firms to conduct a comprehensive review of its network and learn from the outage. She promises to share what she learns with industry stakeholders for the benefit of all Canadians.
“I know it is only through these actions that we can begin to restore and regain your trust in Rogers,” Tony Staffieri concluded in his statement.
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