A Montrealer on a business trip to France can testify to the crisis at Trudeau airport, he who, with a GPS, has been tracking his suitcase for 12 days as it travels everywhere in the Quebec metropolis.
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“Every day, I go to check on my phone where my luggage has gone. I see him walking all over Montreal, but he comes back to the airport every night,” says director Jérémie Battaglia.
Courtesy picture
Thanks to a GPS, he could see that he walked from the Montreal airport to near La Fontaine Park.
On June 18, he left for France to shoot a documentary. Once in Bordeaux, the 39-year-old learned that one of his three suitcases, containing some of his filming equipment and a sleep apnea machine, never took off.
He then filed a declaration of loss in the hope that his suitcase would arrive quickly.
But 12 days later, still nothing.
Loss of $3000
“We had to buy and rent equipment to be able to shoot our documentary, we have it for around $3,000. We lost a week of work because of that, ”he exasperated.
It is thanks to a GPS keychain in the suitcase that he can follow the route of his suitcase live.
Sometimes on the Plateau-Mont-Royal, then in downtown Montreal, or even in Little Burgundy, he sees that his luggage travels to the four corners of the metropolis thanks to the application of his cell phone.
Since then, speaking with someone from the airline has been a challenge, he says.
“We are not able to talk to a human. The number we call hangs up, on Facebook, it’s a robot that answers and by e-mail we are almost never answered, ”he assures.
The director also sent one of his acquaintances to the airport, but there again, it was impossible to recover the suitcase.
not their problem
Its airline explains that it is rather the airport which must manage the problem.
“After posting on Facebook, the company wrote to tell us that it was looking for our luggage as a priority and that it was going to deliver it to our office in Montreal,” he laments.
Having still not received his suitcase, Jérémie Battaglia does not intend to let go of the case, even if he suspects that he will surely never see his property again.