(Toronto) Rogers Communications says in a document submitted to the federal telecommunications regulator that it could not have restored emergency services more quickly during the widespread service outage earlier this month that crippled company networks and affected millions of customers across Canada.
Posted at 12:20 a.m.
New details on the extent of the disruption have also been included in the filing and range from the inability of the media to produce news broadcasts to blackouts for all critical infrastructure customers such as hospitals and suppliers. of energy.
In the face of complaints and demands for a public inquiry, the Canadian Radio-television and Telecommunications Commission (CRTC) had given Rogers until Friday to explain the cause of the outage, the extent of the problem and the measures taken to avoid a similar problem does not happen again.
Much of the specific information provided by the telecommunications company was redacted from the document by the CRTC for security and competition purposes.
Rogers argued that the scope of the problem, which disconnected all wireless and wireline services for its customers and other providers who use Rogers’ network, meant that the only way to restore 911 and alerting services was to tackle the problem at source rather than specifically targeting these areas for priority repairs.
Representatives of the company are due to appear before a Commons committee on Monday to discuss the outage in more detail.