This is the translation of the immense difficulty for the inhabitants of Sarthe to get an appointment with a dentist: barely opened, the new dental care center at the Le Mans hospital center is already full until February 2023. In total, no less than 800 patients obtained a first consultation appointment. For the others, it will be necessary to wait for the reopening of the online platform, temporarily suspended.
Appointment software saturated, telephone switchboard stormed
In a post on his Facebook page, the Le Mans hospital center indicates that the reservation software did not support the very large influx of connections on Monday, September 19. Patients were assigned an appointment on a slot already filled, their invitation was therefore canceled. They received an SMS to inform them and will be contacted again “in priority” by telephone to be offered a new appointment promises the hospital center, which warns that this “will take several days“.
Some patients try to go through the hospital switchboard but it does not manage any appointments from the dental care center, recalls the CHM. This one asks the Sarthois to show “understanding” and of “kindness” with regard to the switchboard operators and secretaries of the hospital.