Rogers customers woke up Friday morning with a very bad surprise: the services of the telecommunications giant are down and we still could not explain the reasons for this situation around noon. Meanwhile, it also affects third-party services, like the Interac payment network.
This was confirmed by email Friday mid-morning a spokesperson for Interac. “There is a national telecommunications network outage from a service provider that is impacting the availability of certain Interac services,” the spokesperson wrote. ” The [paiement par] Interac debit is not available online or at checkout. Interac e-Transfers are also largely inaccessible, limiting the ability to send or receive money. »
That’s already a lot more information about the current outage than what Rogers reveals about it. Communications officials at the Toronto company are only referring inquiries to two posts shared earlier Friday morning on Twitter.
“We know how important it is for our customers to stay connected. We are aware of the outage of our networks and our teams are fully committed to the restoration of all our services”, informs us the first of these two tweets.
“We will continue to update you as we have more information to share,” adds the second.
Several Internet users and Rogers customers have reacted negatively to this lack of transparency, at least one being indignant at the fact “that a general outage of more than 8 hours, and you have nothing more to tell us about the cause? »
Others have observed that it’s a bit odd that a critical financial network like Interac, which partners with the largest banks in the country, doesn’t have a back-up measure in the event of a network failure. , such as the use of a second supplier.
Meanwhile, many merchants and consumers are therefore unable to complete transactions.
More details will follow.