Two recent articles highlighted the misuse of health paperwork. Since the 1960s, its impact on SMEs has been a recurring electoral theme. It is surprising that other sectors have not aroused more media interest.
Recently, the recruitment of administrative assistants was almost as high as that of nurses, given the concern to ensure better care and follow-up of patients. It’s about visiting the emergency room to see how the guard posts have become hives of computer activity. Is the time taken to enter or retrieve patient data for a physician’s visit excessive?
Despite all our investments in state-of-the-art systems, the fax machine persists, as does the need for patients to have their list of medications in their pocket.
A healthy two-tier or multi-tier system is perhaps less to be feared than a bureaucracy that risks pushing it into backsliding mode. The increased presence of the private sector is perceived as a threat, whereas their success could be reproduced in the use of modern management methods.
Our banks are a good example, and the electronic counters have enabled an efficient and personalized local service, while ensuring the security of data and transactions thanks to smart cards. If we consider these bank machines as the equivalent of our first lines of healthcare, could a patient’s medical file available on a sun card facilitate and extend the use of their services, including in our CLSCs?
Like the QR code, such a concept is not new and represents a challenge. Such maps are experimented with or used elsewhere, including Australia. Could imitation also be the daughter of necessity?
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