The call center La ligne verte, based in Crozant, inaugurates on Monday a new information number called “Creuse Services”. First tested on the perimeter of the two communities of communes of the Sostranien country and the Dunois country, it could then be extended to all of Creuse.
How to find a childminder in Bourganeuf? What day should the bins be taken out at La Souterraine? What to do in the event of a power cut in Boussac? Or, where to dine in Royère-de-Vassivière? There will be soon a phone number to answer all these questions in the Creuse.
– Natacha Kadur
Internet has its limits
It is the unprecedented initiative of the call center La ligne verte, based in Crozant, which has built a dedicated database to provide this service : “ Users can call to ask for just about anything they need: administrative and institutional services, but also information on activities in Creuse, the search for health professionals, businesses or services. explains Cyrille Mariot-Thierry, director of the company.
Sometimes people need something more personal.
Even in the digital age, it seems thatThe Internet still has some limitationsaccording to this customer relations professional: “ Sometimes people need something more personal, and the phone does just that. There are also people who don’t have the Internet, and others who aren’t that good with the Internet.” he adds.
Centralize information
Health, environment, daily life… All the information is classified by theme, for each municipality. The teams have also developed a list of answers to frequently asked questions inhabitants, such as the procedure to follow in the event of loss of bank card, for example: “ This is a question that is very often asked, according to several town halls that we called. They have answers, but it takes them a long time explains Jérémy, a call center employee.
Our role is also to make the link between all the institutions
This is also the interest of this intermediary work, which consists of centralize answers to useful questions in one place, according to Cyrille Mariot-Thierry: ” There are many institutions in place on the territory: between the town halls, the municipalities, the communities of municipalities, the department but also France Services or Creuse Tourisme for example. Our role is also to make the link between them he comments.
Guide, advise and direct
If no answer is available for a question asked, the team undertakes to call the user back. The service is aimed primarily at all residents of Creus, but may also be of interest to tourists and anyone passing through the department: ” To my knowledge, this is an unprecedented approach in France explains the director of La ligne verte.
We will work on assistance in finding a job, writing a CV or a cover letter for example.
The service wants to create value through the completeness of its information, but also its ability to offer more services : “ We want to guide the people who will call us and help them on certain subjects. We will work on assistance in finding a job, writing a CV or a cover letter for example. Things that are simple and can be done over the phone” explains Cyrille Mariot-Thierry.
Soon throughout the Creuse
The project starts a first pilot phase on the territory of the two communities of communes of the country Sostranien and Dunois. If all goes well and the demand is there, it could quickly be extended to the whole department.
Communication costs no more than a local call. The call center is currently studying the possibility of establishing partnerships with local public institutions to finance its project.
Hollow Services will be available Monday to Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 5 p.m. to 05 25 37 23 23.