The new Air Passenger Protection Regulations (APPR) come into force this Thursday in Canada.
The update comes as the Canadian Transportation Agency tries to address situations that have prevented some passengers from getting refunds after flight cancellations related to the COVID-19 pandemic.
So, starting Thursday, airlines will be required to issue full refunds for cancellations and delays if passengers are not placed on a new flight within 48 hours, including for reasons beyond the airline’s control. the airline company.
Previously, the passenger rights regime only required reimbursements for flight disruptions that were within the control of the airline, which excluded various situations like bad weather conditions or armed conflicts.
In addition to a cash refund, the ticket price may also be refunded by credit or vouchers and must be paid in full by the airline, within 30 days.
The original Air Passenger Protection Regulations were established in 2019, before demand for air travel collapsed due to the health crisis.
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