Nancy Gauvin was startled when she saw that she had won a boat worth $60,000 while playing Roll out to win, but it will never get its price, because it was a “technical error” by Tim Hortons.
“I got an email from Tim Hortons listing all the prizes I had won at ‘roll the rim’, and the boat was there. I was sure it was true, because all the rest of the information was accurate,” says the Magnymontoise in an interview with The newspaper.
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Incredulous, she then contacted Tim Hortons to find out how to claim her prize. After more than 3 hours of waiting on the phone, we finally explained to her that there had been an error and that she had not really won a boat.
Several disappointed people
La Magnymontoise is not the only one in this situation. On Wednesday afternoon, Tim Hortons sent an email to all customers registered in the Fidélitim program to inform them that incorrect information was included in their “summary email” of points collected during the contest.
“Our intentions were good, but unfortunately, a human error slipped into the email,” explained a Tim Hortons spokesperson to Newspaper.
“Unfortunately, some prizes that you did not win may have been included in the summary email you received. If so, today’s email does not mean you won these prizes,” the letter reads.
“Any prizes you have won as part of Roll out to win were revealed instantly when you entered the competition; “high value prizes would have been subject to an additional verification process,” the letter continues.
“We apologize for the frustration this situation may have caused, and for not having lived up to the high standards we set for ourselves in order to offer an exceptional experience to our guests,” concludes the coffee and donut chain .
Not the first time
A similar incident occurred last year, when customers across the country were notified by email that they had won one of the contest’s daily $10,000 prizes. Roll out to win.
The company then decided to offer a $50 gift card as compensation to all the people who had received this message in error.
Nancy Gauvin hopes Tim Hortons will do more this year. “A gift card isn’t much compared to the boat we thought we won,” she asks.
In the meantime, the one who is a teacher maintains that she will no longer participate in the competition Roll out to win, because it is “a waste of time”. “At some point, if your application doesn’t work, get over it, do other things!” she says.