Telework | National Bank boss worries about the future of downtown

(Montreal) The big boss of the National Bank is worried about the effect of telework on the vitality of downtown Montreal, but he intends to keep a “flexible” approach with his employees in relation to their presence in the office.


Even after the health easing measures, the mass adoption of teleworking has been particularly difficult for small businesses in the city center. This situation worries the president and chief executive officer of the National Bank, Laurent Ferreira.

“I worry about downtown Montreal and I think the business community has a very big responsibility [d’assurer] the dynamism of Montreal’s ecosystem,” he replied in an interview on Friday on the sidelines of the financial institution’s shareholders’ meeting.

However, Mr. Ferreira does not want to impose anything on his teams for the moment.

We want a flexible approach. We want the teams to organize themselves and decide when they should meet and work together.

Laurent Ferreira, President and Chief Executive Officer of National Bank

The approach would contrast with that of the Royal Bank, which asks its employees to work three to four days a week face-to-face, depending on the nature of their task.

The National rather goes with a suggestion to be face-to-face 40% of the time. Mr. Ferreira admits that he would like a “better balance” which would tend towards a greater presence in the office than this threshold, but he does not intend to impose it on his troops for the moment. “I mention it generally for the business community.”

As an employer, the National plays an important role in downtown traffic with its some 12,000 employees attached to the Montreal head office. The bank will also proceed to a gradual move to a new tower of about forty floors from the second half of this year. The project, announced in 2018, represents an investment of more than half a billion.

The adoption of teleworking is causing debate in the business community. While some organizations see it as a way to attract employees, others worry that physical distancing will hurt productivity and create a sense of belonging.

Telecommuting has not had an adverse effect on the productivity of National Bank employees, replies the manager. The vibrancy of downtown is really the motivation behind the banker’s concerns. “We like it when you get to town and the restaurants are open, the cafes are open, all the time. »


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