(Quebec) The situation at the Société de l’assurance automobile du Québec (SAAQ) is “unacceptable”, denounced Premier François Legault, who demanded corrective measures.
He commented on Friday on the problems related to the transition of services to SAAQclic. This transition is experiencing hiccups and forcing customers to line up at the various points of service.
Visibly irritated, the Prime Minister declared that he was “not at all satisfied with what is happening at the SAAQ”.
He said he discussed it with his Minister of Transport, Geneviève Guilbault, and his Minister of Cybersecurity and Digital, Éric Caire.
“There seem to be difficulties accessing the site, including the authentication part. We are looking at what we can do to simplify. »
“Then, on the other hand, since there are more people in the SAAQ’s physical offices, we have to add employees quickly to meet demand. »
“The current situation is unacceptable and I have asked that it be corrected quickly,” he said on the sidelines of an announcement in Rivière-du-Loup.
Launched on February 20, the SAAQ’s new digital platform should allow customers to carry out most transactions remotely.
It should make it possible to ensure the autonomy of customers, to increase the efficiency of services and to avoid the need for individuals to travel to service points.
Customers had to be able, for example, to transfer a license plate from one individual to another, in addition to having access to all their documents in digital format.