After angering many passengers over flight delays and cancellations, Air Canada says it has improved over the summer.
In an update released Wednesday, the Montreal-based airline said it saw a 48% reduction in delays of more than an hour the week of August 8, compared to June 27.
The company adds that these delays are generally shorter.
Some 960 fewer canceled flights last week compared to the end of June are also noted by Air Canada.
In the end, the execution rate for flights, i.e. those that have not been canceled, was 96.7% last week. This is a similar figure to those of 2019.
The same is true with baggage handling, with Air Canada claiming to have a 98% processing success rate.
Air Canada President and CEO Michael Rousseau said in a statement that he is committed “to making every effort to restore our company’s industry-leading standards of customer service.”
“We share their disappointment that the global industry has reeled from the pandemic due to the unprecedented challenges of recovering from almost two years of disruption,” he said.
Improvements were made possible through “airport innovations, operational changes and significant schedule changes,” he adds, noting that the company continues to work hard to put the finishing touches on its takeover.
From June 27 to August 14, Air Canada carried approximately 6.4 million customers.