(Ottawa) Canada’s transport minister says he is committed to getting to the bottom of a recent train delay that left VIA Rail passengers stranded for about 10 hours in Quebec over the long weekend.
Pablo Rodriguez said he would meet with VIA Rail management next week, adding that passengers deserve better.
VIA Rail has confirmed that passengers were stranded for 10 hours on Saturday when a train broke down between Montreal and Quebec City after experiencing two consecutive mechanical problems.
PHOTO PATRICK SANFAÇON, LA PRESSE ARCHIVES
Pablo Rodriguez, Federal Minister of Transport
The company said no buses were available in the area to provide alternative transportation.
VIA Rail said it is also investigating after an employee confiscated a passenger’s phone during this period, and that appropriate action will be taken following a review.
The company added that it sincerely apologises for the inconvenience caused to passengers and will provide a full refund to anyone affected.